Support
Help with Blink, our Excel, Word and PowerPoint add-in for Microsoft 365. We answer support email within one business day.
Getting started
Blink pulls figures from your accounting system into the Excel workbooks your team already maintains, and routes the journal entries your schedules produce through an approval workflow before they post. It runs inside Excel, Word and PowerPoint, so the schedule stays in your own workbook.
Blink connects to Xero and QuickBooks Online. A Blink account and a connected accounting system are needed before the first journal can be submitted.
Get started with Blink
Choose an app and it opens with Blink installed and ready to go. Sign in with your work Microsoft account when prompted. Each button adds Blink to that app, so click each one you plan to use.
Managing Microsoft 365 for your organization? Deploy Blink for everyone from the admin center instead.
If a button reports that add-ins are blocked, your organization manages them centrally: ask your IT admin to deploy Blink for you. Prefer the store page? View Blink on the Microsoft marketplace.
Installing Blink
Using Blink yourself? The Open in Excel, Word and PowerPoint buttons above are the quickest way in.
For IT admins: deploy to your organization
Admins can add Blink once for the whole organization, or for chosen users and groups, from Integrated apps in the Microsoft 365 admin center. It then appears in Excel, Word and PowerPoint for those users without them installing anything.
- In the Microsoft 365 admin center, go to Settings → Integrated apps → Get apps.
- Search for Blink, choose it, and choose who should get it.
- Review and deploy. It can take a few hours to appear for everyone.
Adding it from inside Office
- Open Excel, Word or PowerPoint and go to Insert → Add-ins → More Add-ins.
- Search for Blink and choose Add.
- Sign in, then connect your accounting system from the Settings tab.
Common questions
Which Microsoft 365 plans are supported?
Any Microsoft 365 plan that includes Excel, Word and PowerPoint with add-in support — Apps for Business, Apps for Enterprise, Business Standard, Business Premium, and E3 or E5.
Business Basic includes the web versions of the Office apps only. Blink runs there, but features that depend on the desktop apps will not be available.
Blink uses recent Office add-in APIs, so it needs a current Microsoft 365 build. Perpetual licences such as Office 2019 and 2021 are not supported.
Which accounting systems can Blink post to?
Xero and QuickBooks Online. Each connection is authorised by you through the vendor’s own sign-in, and can be revoked from either side at any time. Blink never stores your Xero or QuickBooks password — only an encrypted access token.
How does the approval workflow work?
A preparer submits from Excel. An approver reviews it and approves or rejects it from the Approvals tab. Blink posts only approved journals. A user with the approver role cannot approve a journal they prepared; a user with the administrator role can, and the approval records who performed it either way.
A rejected journal returns to the preparer with the reviewer’s comment attached, and the rejection stays in the audit trail.
I cannot sign in. What should I check?
Blink signs in through a browser pop-up, so first check that pop-ups are not blocked. On desktop, close and reopen the task pane and try again.
If your organization uses single sign-on and the pop-up closes without signing you in, ask your Microsoft 365 administrator whether Blink has been granted consent. Email us and we will tell you exactly which permission is missing.
My numbers look stale. How do I refresh them?
Values pulled from your accounting system are captured when you pull them, not live. Use Refresh in the panel you pulled from to fetch current figures. A journal that references a stale value is flagged before it can be submitted.
How do I remove the add-in?
Go to Insert → Add-ins → My Add-ins, find Blink, open the three-dot menu and choose Remove. In Excel on the web, use Home → Add-ins → Manage My Add-ins. Removing the add-in does not delete your data — email us if you want your account closed and your data erased.
How do I cancel my subscription?
Cancel at any time from the Billing panel in the add-in. Cancellation takes effect at the end of the current billing period, and you keep read and export access after it does — only posting, approving and certifying stop.
Contact us
Questions, problems, or a request for your data — write to us directly. One business day, usually less.